Q1. What are the different types of window screens you offer?
A: We offer a wide range including fiberglass insect screens, pet screens, plisse screens, pollen screens, sliding window screens, sunscreen fabrics, blinds, screen doors, and fiberglass fabrics for various applications.
Q2. What is the minimum order quantity (MOQ)?
A: Our MOQ varies by product. For standard fiberglass insect screens, the MOQ is 1000 square meters per specification. For custom or specialty products, please contact our sales team.
Q3. Can I get samples before placing a bulk order?
A: Yes, we provide free samples for quality evaluation. You only need to cover the shipping cost. Sample delivery typically takes 3-7 working days via international courier.
Q4. What is the typical lead time?
A: Standard lead time is 15-25 working days after order confirmation, depending on the product type, quantity, and specifications. Custom orders may require additional time.
Q5. Do you offer custom sizes, colors, and mesh counts?
A: Absolutely. We support custom orders for sizes, colors (including RAL matching), and mesh specifications. Please provide your requirements and our technical team will advise accordingly.
Q6. What materials are used in your products?
A: We primarily use fiberglass yarn, polyester, PVC-coated polyester, and aluminum frames. Our fiberglass screens are made from high-quality E-glass or C-glass yarn with PVC coating for durability.
Q7. Are your products suitable for outdoor use?
A: Yes, our products are designed for both indoor and outdoor applications. Our sunscreen fabrics and pet screens are UV-resistant and weatherproof, making them ideal for outdoor use.
Q8. What payment methods do you accept?
A: We accept T/T (wire transfer), L/C (letter of credit), and other mutually agreed payment methods. For first-time orders, we typically require 30% deposit and 70% before shipment.
Q9. Do you provide OEM/private label services?
A: Yes, we offer OEM services including custom packaging, labeling, and branding. Minimum quantities apply for OEM orders.
Q10. What certifications do your products have?
A: Our products comply with international quality standards. We have ISO 9001 quality management system certification and our products meet ROHS and REACH requirements.
Q11. How do I choose the right mesh count for my application?
A: For standard insect protection, 18Γ16 or 20Γ20 mesh is recommended. For smaller insects like no-see-ums, choose 25Γ25 mesh or higher. Pet screens typically use 16Γ13 or 18Γ14 mesh for strength.
Q12. What is the difference between fiberglass and polyester screens?
A: Fiberglass screens are more economical, lightweight, and resistant to creasing. Polyester screens offer higher tensile strength, better pet-resistance, and are more suitable for high-traffic applications.